Refund policy
Last updated: October 22, 2026
30-day returns
We want you to love your order. If you are not happy with an item, you can return it within 30 days of the delivery date for a full refund of the item price.
Return conditions
- The item must be unused, in the same condition you received it, and in its original packaging.
- Include all parts, accessories, manuals and free gifts that came with the item.
- Proof of purchase (your order number) is required.
Items that cannot be returned
- Gift cards
- Opened slime, clay, putty, art paints and other consumable craft materials, for hygiene reasons
- Items marked as final sale on the product page
Damaged or faulty items are always covered, including the categories above.
How to start a return
- Email sales@shopamify.com with your order number and the item you would like to return.
- We reply within 1 business day with a return authorization and the return address. Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.
- Pack the item securely and ship it with a tracked shipping service. Share the tracking number with us.
Return shipping costs
For change-of-mind returns, the customer pays the return shipping cost. If the item arrived damaged, faulty or different from what you ordered, we cover the full cost and you do not need to send it back in most cases.
Damaged, faulty or incorrect items
If your item arrives damaged, does not work, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We will send a free replacement or give you a full refund, including any shipping you paid, whichever you prefer.
Refunds
Once we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method within 3 business days. Depending on your bank or card issuer, it can take a further 5 to 10 business days for the refund to appear on your statement.
Exchanges
The fastest way to get a different color or size is to return the item you have and place a new order for the one you want. If you need help, contact us and we will gladly assist.
Cancellations
You can cancel your order for a full refund at any time before it ships. Email us or call as soon as possible. Once an order has shipped, it can be returned under this policy.
Contact
ShopAMify, 1521 SW 190th Ave, Pembroke Pines, FL 33029, United States
Email: sales@shopamify.com
Phone and text: (786) 941-7770
Hours: Monday to Friday, 9am to 6pm Eastern Time